Returns, Exchange & Cancellation
Free Returns within the UAE.
Free Returns within the GCC and India if the order value exceeds USD 500
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.
- We may accept returns for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging.
- We do not provide refund on any goods sold.
- Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions.
- Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time.
- All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +917 52 624 4245 which remains open 8:30 am- 6:00 pm UAE on 5 DAYS (Sunday to Thursday).
- If you are not satisfied with the product received by you for any reason, you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:-
- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately.
Our return and exchange policy is however subject to the following:
- Items should be returned unused and with all tags still attached.
- Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
- Please inform our customer care department in the event any Goods/Products are delivered without tags
- Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- Unidentified returns may be returned to the sender.
- Goods are faulty or damaged when they are received by you. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
- We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
- All custom made orders are non-returnable.
- Our size guide is standard for the basic body measurements. Length will vary according to style. There may also be variations in some styles so please refer to the "What's my size"" section on the products page or ""Size chart"" on the footer. Alternatively, you may contact our customer care for specific queries at email@example.com to avoid any inconveniences due to purchasing the wrong size.
At Kara, we are proud to offer a hassle free return/exchange/cancellation policy within the UAE, GCC & India (Terms and conditions apply). If you are not 100% satisfied with your purchase from lovefromkara.com follow the steps below:
- Contact our customer service team via the Contact Us form or call us at +971 52 624 4245 (international call charges apply) or email us at firstname.lastname@example.org within 14 days of receiving your order.
- We will inform our courier to pick up the item from your doorstep within 2 working days.
- Let us know when the item has been picked up so we can top up your Kara credit with the amount you paid. You can think of your credit as money that you can spend on our website to buy anything you like.
- All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment
Return Notice Period
We provide our customers with a 14-day notice period of returns. Please note that the items must be in the original packaging and must be unused with all the tag unbroken and intact.